Refund Processing:
- Refund Time Frame: Once we receive and inspect your returned item, we will process your refund within 3 business days. The refund will be issued to the original payment method.
- Refund Amount: If your return is approved, we will refund the purchase price of the item. Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
Partial Refunds:
- Condition-Based: If the item shows signs of use, damage, or is missing parts, a partial refund may be issued based on the condition of the returned product.
Exchanges
Exchanges for Different Products:
- If you wish to exchange an item for a different product, please follow the return process to return the original item and place a new order for the desired product.
Special Considerations
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or issue a full refund, including any shipping costs.
Order Issues:
- For issues with your order (e.g., wrong item received), please contact us immediately so we can resolve the issue promptly
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